Support that reaches customers where they are. Reach customers where they are.

Compatible with

  • Shopify
  • WooCommerce
Unified inbox

Every channel. One queue. Zero context switching.Every channel. One queue.

WhatsApp, Instagram, Facebook, email, and web chat land in the same team inbox — already linked to the customer and their latest order. Facebook and Instagram comments land there too, so agents reply to messages and comments from one queue.WhatsApp, Instagram, email, and chat in one inbox linked to each order — plus Facebook and Instagram comments you can reply to from here.

AI Support agent

AI that answers with your store data — not generic scripts.AI answers from your store data.

When a shopper asks about delivery or a return, AI pulls live order status, drafts a reply, and can open a ticket for your team. Native AI, included from day one.Live order status, draft replies, and tickets — native AI included from day one.

Order context

Payment, shipment, and ETA — on the ticket, not in another tab.Order context on every ticket.

Agents see what the customer bought, how they paid, where the package is, and when it should arrive. No Shopify lookup. No courier portal copy-paste.Payment, shipment, and ETA without leaving the inbox.

CRM + fulfillment

See the customer. Act on the order — without leaving support.Customer and order — one workspace.

View purchase history, customer lifetime value, payment details, and order information alongside every conversation. Resolve refunds, reships, and customer requests from a single workspace.History, LTV, and refunds resolved without switching tabs.

AI Order Assistant

Resolve every order query instantly with AI.Resolve order queries instantly.

Customers ask about their orders more than anything else. AI automatically tracks shipments, answers order status questions, provides live delivery updates, and keeps customers informed without creating support tickets.AI tracks shipments and answers status without creating tickets.

AI Shopping Assistant

Turn support conversations into completed purchases.Turn chats into purchases.

AI doesn't just answer questions—it helps customers discover products, recommends the right items, and assists them in placing orders directly from the conversation.AI recommends products and helps customers checkout in-chat.

Place Orders

AI helps customers complete purchases directly within the conversation.

Product Recommendations

Suggests relevant products based on customer intent and purchase history.

Smart Upselling

Recommends complementary products to increase average order value.

Smart routing

Send every chat to the agent who can close it fastest.Route to the right agent.

Route by channel, language, VIP status, order issue type, and agent workload. High-value customers skip the queue — routine questions stay with AI until a human is needed.By channel, VIP status, issue type, and workload.

Workflow automation

Automate the follow-ups your team should never miss.Automate follow-ups you'll never miss.

Tag conversations, start SLA timers, nudge on delayed deliveries, and escalate when CSAT dips — without building a separate Zapier stack. Rules run on real order events inside SellerGrid.SLA timers, tags, and escalations on real order events.

Knowledge base

Train AI on your policies — shipping, returns, and FAQs.Train AI on your policies.

Upload docs and Q&A so AI answers in your brand voice. When policies change, update once — every channel and draft stays consistent.Upload docs once — every channel stays consistent.

CSAT & analytics

Know what customers ask — and how fast you resolve it.Know what customers ask.

Track volume, response time, AI deflection, and satisfaction. Spot topic spikes like delivery or returns before they become a backlog.Volume, response time, AI deflection, and CSAT in one view.

Connected by default

Every ticket updates the whole business.Every ticket updates the business.

Support sits inside SellerGrid — not a helpdesk you wire to commerce later.Support inside SellerGrid — not a separate helpdesk.

Support Orders CRM Fulfillment Finance Engage

One conversation. Five modules updated — automatically.